You, the client, must inform us of any impediment to an appointment as soon as possible, but no later than 48 hours before the appointment. If you, the client, do not comply with this obligation or do not do so in time, we may charge you the entire fee for the agreed treatment. In case of late notification this will be 50% of the agreed treatment.
In case of a no show without notice, this is 100% of the agreed treatment. You may make another appointment only if this amount is settled.
If you, as a client, show up at the appointment more than 10 minutes later than the agreed time, we may cut the lost time from the treatment and still charge the entire agreed fee. If you, as a client, arrive at the appointment more than 20 minutes late, we may cancel the treatment and still charge 50% of the entire fee for the treatment. We must notify you as client if you are unable to attend an appointment as soon as possible, but no later than 48 hours prior to the appointment.
As a customer, you have a duty to provide Skincenters with all the necessary information required for the proper execution of treatment. We are not responsible for reactions of any kind caused by incomplete information.
Payments
Payment can be made by cash, Bancontact or credit card at Skincenters.
An advance payment of €50 is charged for an online booking, €25 for an intake. If the appointment is rescheduled, the deposit will also be moved to the next appointment. If cancelled in time, the deposit can be used for a future treatment, purchase of products or be passed on to someone else. If an appointment is not cancelled or rescheduled in time, we are obliged to withhold the paid deposit.
Advance payments remain valid indefinitely and are not refundable under any circumstances.
